Warehouse & Quality Control Officer

Summary

The Warehouse & Quality Control Officer coordinates the accurate receiving, storage, movement,

preparation, quality control and release of CAS equipment, parts and customer orders. The role works closely

with the Order Desk, Warehouse, Technical Support, QC Controller, Sales and Administration to ensure

orders are processed correctly and equipment requiring inspection is assigned for technical quality control

before depletion, release or delivery. He/she maintains organized inventory and warehouse records, monitors

daily QC jobs and checklists, follows up on technicians assigned to inspections, controls product movement

and documentation, and ensures only complete, correctly identified and successfully checked equipment

proceeds to final order processing. The Officer is accountable for warehouse accuracy, traceability, order

readiness, QC coordination, safe handling and timely communication of discrepancies.

Core Competencies

• Quality Orientation

• Planning and Organizing

• Inventory Accuracy

• Attention to Detail

• Accountability and Dependability

• Communication

• Time Management

• Customer and Order Focus

• Technical/Mechanical Awareness

• Problem Identification and Resolution

• Team Coordination

• Adaptability / Flexibility

• Safety Awareness

• Ethics and Integrity

• Result Focus

Job Duties

• Coordinate daily warehouse activities related to receiving, storing, picking, staging, order preparation, QC

release, returns and movement of equipment, accessories and spare parts.

• Coordinate with the Order Desk, Warehouse and QC Controller on order processing. Identify orders

requiring equipment quality-control inspection before inventory depletion, release or delivery and arrange

the required QC workflow.

• Assign an available qualified technician, in coordination with Technical Support, to equipment orders

requiring functional or technical QC inspection before release.

• Monitor daily QC jobs, technician assignments and priorities; follow up to ensure inspections are performed

on time and do not delay order processing or customer delivery.

• Ensure the applicable QC checklist is fully and successfully completed, signed/recorded and attached to

the order or equipment record before the item is approved for depletion, staging or delivery. Escalate failed

or incomplete QC checks immediately.

• Verify order details against the picking/packing documentation, including model, quantity, serial number,

accessories, cables, manuals and required components before final release.

• Receive incoming equipment and parts; verify quantities, model numbers, serial numbers and visible

condition against purchase/shipping documents and report shortages, damage, incorrect items or

discrepancies.

• Maintain accurate inventory movement and traceability for received, transferred, depleted, returned,

defective, warranty, demonstration and service-related items. Ensure serial numbers and part numbers are

recorded where required.

• Maintain organized warehouse locations and clearly separate available stock, QC-pending items, orders

ready for delivery, returned goods, defective/warranty items and items awaiting technical assessment.

• Coordinate staging of completed orders for pickup, shipping, installation or delivery and confirm that

required QC, paperwork and accessories are complete before release.

• Coordinate returned equipment with the Order Desk and Technical Support; document the condition and

reason for return and route items for inspection, warranty assessment, repair, restocking or other

authorized disposition.

• Control defective and warranty items by clearly identifying and segregating them from saleable stock;

support documentation required for supplier/factory claims and replacement tracking.

• Support spare-parts inventory control by monitoring fast-moving items, identifying shortages, assisting

replenishment requests and ensuring parts issued to service jobs are properly recorded.

• Perform and support periodic cycle counts and physical inventory counts; investigate discrepancies and

report adjustments or unresolved variances to management for authorization.

• Maintain warehouse and QC records, checklists, order documents, receiving records and inventory

transactions in the applicable CAS systems; ensure documentation is accurate, complete and available for

audit or follow-up.

• Communicate promptly with Order Desk, Sales, Technical Support, QC Controller and Management

regarding stock shortages, QC failures, damaged goods, missing accessories, delayed inspections or any

condition affecting order completion.

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• Maintain a clean, organized and safe warehouse; ensure equipment is stored and handled to prevent

damage and that aisles, work areas, staging areas and QC areas remain orderly.

• Use appropriate material-handling practices and follow CAS safety procedures when moving, lifting, storing

or preparing equipment.

• Protect CAS inventory, tools, equipment and customer property from loss, damage, unauthorized

movement or incorrect release.

• Prepare daily visibility of outstanding QC jobs and orders waiting for inspection; identify delays and follow

through until the QC result and order status are finalized.

• Support management with inventory, QC and order-processing metrics, including pending QC jobs, failed

inspections, order delays, inventory discrepancies, returns and recurring product or handling issues.

• Identify recurring warehouse, packing, QC or product issues and recommend corrective actions to improve

order accuracy, product quality and processing time.

• Other duties as assigned by management.

Team & Department Coordination

• Work closely with the Order Desk to understand daily order priorities, special requirements and delivery

deadlines.

• Coordinate with Technical Support and the QC Controller to secure technician availability and complete

required technical inspections.

• Coordinate with Sales and Administration when order, inventory, serial-number, return or documentation

discrepancies require clarification.

• Maintain clear handover and status communication so each order can be traced from warehouse

preparation through QC approval and final release.

Key Performance Indicators

• Order picking and preparation accuracy.

• QC jobs assigned and completed within required processing time.

• QC checklist completion and documentation compliance.

• Inventory and serial-number accuracy.

• Number of order delays caused by warehouse or QC processing.

• Inventory discrepancies, missing items and incorrect releases.

• Return and defective-item processing time.

• Warehouse organization, safety and traceability.

Requirements

• Previous warehouse, inventory, order-processing or quality-control experience is preferred.

• Strong organizational skills and attention to detail.

• Ability to accurately work with model numbers, serial numbers, quantities, parts and order documentation.

• Basic technical/mechanical understanding of automotive equipment is an asset.

• Ability to use computers, inventory/order systems, spreadsheets and supporting software.

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• Strong communication and coordination skills across warehouse, technical, sales and administrative

teams.

• Ability to prioritize multiple orders and QC requirements in a fast-paced environment.

• Strong problem-identification, follow-up and resolution skills.

• Ability to work independently under minimal supervision and as part of a team.

• Ability to read, write, understand and communicate effectively in English.

• Commitment to safe equipment handling, warehouse organization and inventory accountability.

Work Conditions

• Warehouse and office environment with regular movement between receiving, storage, staging and QC

areas.

• Standing, walking, bending and manual handling are required.

• Ability to safely lift and handle equipment or packages within company safety limits; mechanical/material-

handling assistance must be used where required.

• May require occasional overtime